1. Nature of Sale

Gift vouchers and virtual cards assigned to your wallet are sold on a final-sale basis once the code has been viewed, copied, or downloaded, except as described below.

2. Wallet Deductions

When a voucher or virtual card is assigned to your account, the agreed amount (after any discount or extra charge shown to you at the time) is deducted from your wallet balance. This deduction is recorded in your transaction history and is visible under "My Transactions".

3. Reporting a Problem

If a voucher or card you received is invalid, already used, has the wrong amount, or otherwise doesn't work, use the "Report a Problem" option on that item as soon as possible. Our team will review and respond via a support ticket.

4. Refunds

Refunds against a virtual card are handled case by case. Once a refund request is approved, the amount is credited back to your wallet and will appear in your transaction history as a Refund entry.

5. Wallet Transfers

Wallet-to-wallet transfers, where enabled for your account, are final once completed. Please confirm the recipient before requesting a transfer.

6. Contact

For any purchase or refund related question, please raise a support ticket from your account.